Wandsworth Storage Terms and Conditions
These Wandsworth Storage Terms and Conditions set out the rules that apply when you book, use, pay for, or end a storage service with us. By making a reservation, signing an agreement, or using our storage facilities, you agree to these terms. Please read them carefully before placing any items into storage, as they explain your responsibilities, our responsibilities, and the limits that apply to the service. If anything in these terms is unclear, you should review them before the booking is completed, because use of the service is taken as acceptance of the terms in force at that time.
The purpose of these storage terms is to keep the process clear, fair, and consistent for all customers. They cover how a booking is made, how payments are handled, when cancellations or changes may apply, what happens if a payment is missed, and the rules about what may or may not be stored. They also explain liability, prohibited items, and the legal framework that governs the agreement. These conditions apply whether you use short-term or longer-term storage and whether the space is used for household, business, or personal belongings.
In these storage service terms, references to “we”, “us”, and “our” mean the storage provider, and “you” means the customer named on the booking or agreement. If a third party arranges the booking on your behalf, the person making the booking confirms they have authority to do so. The customer remains responsible for the items placed into storage, for ensuring that the stored goods comply with these terms, and for making sure all information supplied during the booking process is accurate and up to date.
Booking process
A booking may be made through the channels made available at the time of reservation. The booking process may require basic customer details, an estimated storage period, the type of space required, and a declaration of the items to be stored. You must ensure that all information provided is true, complete, and not misleading. The storage space offered will depend on availability, the nature of the goods, and any restrictions that apply to the site or service model. A booking is only confirmed when we accept it and, where required, payment or deposit arrangements have been completed.
We may ask for identification, proof of address, business details, or other reasonable information before confirming a reservation or handing over access to a unit, room, or designated storage area. We also reserve the right to refuse a booking, cancel a reservation, or decline to continue service if we reasonably believe the customer, the goods, or the intended use of the storage space may create a risk, breach the agreement, or conflict with applicable law. Any quotation, estimate, or availability statement is provided in good faith but does not guarantee that the space will remain available until the booking is fully confirmed.
Payments and charges
All charges must be paid in the manner and by the dates stated on the booking confirmation, invoice, or agreement. Unless otherwise agreed in writing, fees are due in advance and must be kept fully up to date for the storage period to continue. Charges may include storage fees, administration fees, deposit requirements, insurance-related charges where applicable, late payment fees, and any additional charges for services requested by you. All prices, where shown, are subject to change in accordance with the agreement and any notice period stated at the time of booking.
If a payment fails, is reversed, or is not made on time, we may suspend access, charge interest or late fees where permitted, and treat the goods as being in breach of the agreement. Continued non-payment may lead to cancellation of the service and action to recover sums owed, including reasonable costs related to enforcement or collection. You remain responsible for payment until the agreement ends properly and all outstanding balances, charges, and any applicable removal or disposal costs have been settled in full. Any refund, if permitted, will be made in accordance with the cancellation terms below.
Cancellations, changes, and ending the service
You may cancel a booking before the storage period begins, subject to any cancellation terms that were stated at the time the reservation was made. If cancellation rights are available, they may depend on how close to the start date the cancellation is made and whether any costs have already been incurred. Where a customer has already taken possession of the storage space or started using the service, cancellation rights may be limited, and fees for the time already used may remain payable. Any prepaid amounts may be refunded only after deducting applicable charges, if the agreement allows for a refund.
We may end or suspend the service immediately if you breach these terms, fail to pay amounts due, store prohibited items, provide false information, or use the storage space in an unlawful, unsafe, or damaging way. We may also end the agreement if continued provision would expose us, our staff, other customers, or the premises to risk. If the service ends, you must remove your goods by the date and time notified to you. If you fail to do so, we may take reasonable steps permitted by law to deal with the goods, including storage lien procedures, moving the items, or arranging sale or disposal where permitted and after any required notice.
Customer responsibilities and use of the storage space
You must pack, label, and store your goods so that they are suitable for the conditions of the storage space and do not cause damage, contamination, odour, infestation, or risk to any other property. You are responsible for ensuring your goods are secure, lawful, and appropriate for storage. The customer must keep the unit, room, or allocated area locked or otherwise secured if the service requires customer-controlled access. We are not responsible for checking the contents of your items, and you acknowledge that we may refuse entry, remove unsafe items, or inspect goods where reasonably necessary for safety, compliance, or loss prevention.
Unless expressly agreed otherwise, the storage space may only be used for storage and not for living, trading from, manufacturing in, or carrying out hazardous work. You must not alter the structure or fixtures, install equipment, sublet the space, or permit unauthorised use by others. Any use that interferes with the operation of the site, damages our property, or breaches law or regulation may lead to immediate action under these terms. You must also comply with any reasonable operational rules notified to you from time to time, provided those rules are consistent with the agreement and applicable law.
Prohibited items and waste regulations
You must not store items that are illegal, stolen, hazardous, toxic, explosive, flammable, contaminated, or otherwise unsuitable for a storage environment. This includes, without limitation, drugs, firearms, ammunition, perishable food, live animals, waste, asbestos, fuel, gases, wet paint, chemicals, radioactive materials, and any item that could damage the premises or endanger persons or property. We may add reasonable restrictions to this list where required for safety, insurance, environmental, or regulatory reasons. If prohibited goods are found, we may take immediate steps to isolate, remove, report, or dispose of them as needed.
Waste must not be left in or around the storage area unless expressly authorised as part of a waste disposal service. Customers must comply with all applicable UK waste regulations and must not use the storage facility for unlawful dumping, fly-tipping, or the abandonment of unwanted goods. Any waste generated by packing, moving, or clearing the storage space remains your responsibility unless otherwise agreed in writing. You must arrange lawful removal and disposal of your waste, and any costs we incur in dealing with improperly left waste, including labour, transport, or disposal charges, may be passed on to you where permitted by law.
Liability, insurance, and loss
We will use reasonable care and skill in providing the storage service, but our liability is limited to the extent permitted by law. We are not responsible for loss or damage arising from events beyond our reasonable control, including but not limited to fire, flood, storm, theft by third parties, failure of utilities, pest activity, or accidental damage not caused by our negligence. We are also not liable for deterioration caused by the nature of the items stored, poor packaging, inherent vice, mould, corrosion, or damage arising from the customer’s failure to comply with these terms. You should ensure that your goods are adequately insured for their full replacement value throughout the storage period.
Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be limited or excluded. Subject to that, our total liability for a claim arising out of the service will generally be limited to the amount paid by you for the relevant storage period or the level allowed by applicable law, whichever is lower, unless a higher amount is expressly agreed in writing. You are responsible for any loss, damage, contamination, injury, or claim caused by you, your visitors, your agents, or your goods, including costs arising from breach of the agreement.
Access, inspections, and security
You may access your storage space only during the permitted hours and in accordance with any security procedures in place. We may change access arrangements for operational, safety, or legal reasons, provided that any changes are reasonable. You must keep access credentials, keys, codes, or any other security method secure and must not share them without permission if the agreement prohibits it. We may require proof of identity before allowing access, especially where there is a concern about authority, safety, or misuse. If access is restricted for reasons beyond our control, we will take reasonable steps to restore it as soon as practicable.
We may enter or inspect the storage space where reasonably necessary for safety, emergency response, repairs, compliance checks, enforcement of these terms, or if we reasonably believe a breach has occurred. Whenever possible, we will give notice before doing so, but urgent circumstances may require entry without prior notice. During any inspection, we may take steps to secure the space, remove dangerous items, or document any breach. Where goods are being handled by us under these terms, we will act reasonably, but you remain responsible for the condition and legality of your stored items.
Termination, abandonment, and disposal
If your goods appear to have been abandoned, if communication with you has ceased, or if charges remain unpaid for a prolonged period, we may treat the items as abandoned only in accordance with the agreement and applicable law. Before disposing of any goods, we may send notices to the last known address or contact details provided by you and allow a reasonable period for response. If the goods remain uncollected after the required process has been followed, we may sell, destroy, recycle, or otherwise dispose of them to recover sums owed or to clear the storage space, subject to legal requirements and any applicable lien rights.
Termination of the agreement does not remove your obligation to pay outstanding amounts or to reimburse costs arising from breach, cleaning, removal, repair, or lawful disposal. Any items left behind after the end of the service remain at your risk and may be treated in accordance with these terms. If we choose to exercise any right of sale, the proceeds, after deduction of amounts owed and reasonable costs, will be handled as required by law. Any balance remaining, where applicable, will be dealt with in the manner required by the agreement or legal rules then in force.
General provisions and governing law
These terms may be updated from time to time to reflect operational, legal, or commercial changes. The version that applies to your booking is the version in force at the time your agreement starts, unless a later change is required by law or expressly accepted by you. If any provision is found to be invalid or unenforceable, the remaining provisions will continue in full force. No failure or delay by us in exercising a right will be treated as a waiver of that right. Any variation to these terms must be made in writing or through a method we have approved.
These UK storage service terms are governed by the laws of England and Wales, and any dispute or claim arising out of or in connection with them will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. If you are entering the agreement as a consumer, you may also have rights under applicable consumer protection law that cannot be limited by contract. By using the service, you confirm that you have read, understood, and accepted these terms and that you will comply with all rules applicable to your storage arrangement.