Storage Wandsworth Terms and Conditions
These Terms and Conditions set out the basis on which Storage Wandsworth provides storage, handling, and associated services, including collection and delivery services commonly linked with removal and storage activities. By making a booking, using our storage facilities, or instructing us to collect, move, or handle your goods, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm, or company who requests or uses our services.
We, us, our means Storage Wandsworth.
Services means storage services, handling, loading and unloading, packing, collection and delivery, and any related services provided by us.
Goods means any items entrusted to us for storage, handling, collection, or delivery.
Storage Facility means any premises or unit where we hold or store your goods.
Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions.
2. Scope of Services
We provide storage services and related handling, collection, and delivery services. We may also offer packing, unpacking, and short-distance removal support where requested and agreed. All services are provided subject to availability, suitability of vehicle or unit, and these Terms and Conditions.
We reserve the right to refuse or withdraw services at our discretion, including where it would be unsafe, unlawful, or impractical to provide them.
3. Booking Process
3.1 Booking Request
You may request a booking by contacting us and providing details of the services required, including dates, approximate volume or list of goods, access details, and any special requirements. We may provide an estimate or quotation based on the information you supply.
3.2 Acceptance of Booking
A booking is only confirmed when we issue written or electronic confirmation setting out the agreed services, charges, and, where applicable, storage period. Acceptance of our confirmation constitutes a binding contract between you and us, subject to these Terms and Conditions.
3.3 Accuracy of Information
You must ensure that all information provided at the time of booking is accurate and complete. This includes the type and quantity of goods, access restrictions, parking arrangements, and any requirement for special handling. If we discover that the information is inaccurate or incomplete, we may adjust our charges, modify the services, or cancel the booking.
3.4 Changes to Bookings
Any request to change the date, time, or nature of the services must be made as early as possible. We will endeavour to accommodate changes, but cannot guarantee availability. We may charge a reasonable administration fee and adjust the price to reflect any changes.
4. Payments and Charges
4.1 Pricing
Our charges for storage, handling, and related services are as quoted at the time of booking, or as subsequently agreed in writing. Prices may depend on the volume of goods, duration of storage, distance of any collection and delivery, and any additional services requested.
4.2 Deposits
We may require a deposit to secure a booking, particularly for larger or longer-term services. The amount of any deposit and the applicable terms will be communicated at the time of booking. Deposits may be non-refundable or partly refundable, subject to the cancellation terms in these Conditions.
4.3 Payment Terms
Unless otherwise agreed, payment for services is due in advance of collection, delivery, or the start of the storage period. Ongoing storage fees are usually payable in regular intervals in advance. If payment is not received by the due date, we may suspend services, deny access to the storage facility, or exercise lien rights over your goods.
4.4 Methods of Payment
We accept standard commercial payment methods as specified in our booking confirmations or invoices. You are responsible for any bank charges or fees associated with your chosen payment method.
4.5 Late Payments
If you fail to make any payment when due, we may charge interest on the overdue amount at a reasonable rate until payment is received in full. We also reserve the right to charge administrative fees for reminders and recovery actions, and to recover any legal or enforcement costs incurred.
5. Cancellations and Amendments
5.1 Customer Cancellations
If you wish to cancel your booking, you must notify us as soon as possible. The following cancellation charges may apply, unless otherwise stated in your booking confirmation:
a. Cancellation more than seven days before the scheduled service date: no service charge, but any non-refundable deposit may be retained.
b. Cancellation between seven and two days before the scheduled service date: up to fifty per cent of the quoted service charges may be payable.
c. Cancellation less than two days before the scheduled service date or on the day of service: up to one hundred per cent of the quoted service charges may be payable.
For ongoing storage, you may usually terminate on written notice in line with the minimum notice period specified in your storage agreement. Storage fees remain payable until the end of the notice period and the removal of all goods from our facility.
5.2 Our Right to Cancel or Postpone
We may cancel or postpone the services where:
a. You fail to pay sums due by the required date.
b. You breach these Terms and Conditions.
c. We reasonably believe the services cannot be carried out safely, lawfully, or without risk of damage or delay.
d. Circumstances beyond our reasonable control prevent us from providing the services as planned.
Where we cancel due to reasons within our control, we will refund any pre-paid charges for services not provided. Where we cancel due to your breach or circumstances beyond our control, cancellation charges may apply.
6. Customer Responsibilities
6.1 Access and Parking
You are responsible for ensuring that we have suitable and safe access to your property and to the storage facility, including arranging any necessary parking permissions, permits, or authorisations. You will be responsible for any fines, penalties, or additional costs incurred as a result of inadequate access or parking arrangements.
6.2 Packing and Preparation
Unless packing services are specifically agreed, you are responsible for properly packing, labelling, and securing your goods in suitable containers. Fragile or delicate items must be appropriately protected. We are not liable for damage resulting from inadequate packing where we did not provide a packing service.
6.3 Prohibited and Restricted Items
You must not store, or request us to handle, any of the following items:
a. Perishable goods, live animals, plants, or biological material.
b. Explosives, firearms, weapons, or ammunition.
c. Hazardous, flammable, or toxic substances, including chemicals, gases, and fuels.
d. Illegal goods, stolen property, or items in breach of statutory regulations.
e. Cash, securities, high-value jewellery, or other items of exceptional value, unless we have agreed in writing to accept such items and appropriate insurance arrangements are in place.
We may inspect your goods where we reasonably suspect a breach of these prohibitions and may remove or dispose of prohibited items at your cost. You will be liable for any damage, expense, or loss arising from your breach of this clause.
7. Use of the Storage Facility
7.1 Access to Goods
Access to stored goods is available during the times and on the terms specified in your storage agreement. We may require proof of identity and satisfactory authorisation before granting access. We reserve the right to restrict or suspend access for health and safety reasons, for non-payment of fees, or for any other substantial reason.
7.2 Conduct on Site
You must comply with all site rules and instructions while on our premises. You must not obstruct any access route, damage property, or cause nuisance or disturbance. You must supervise any person accompanying you and are responsible for their conduct.
7.3 Alterations and Security
You must not alter the structure or fixtures of any storage unit or facility. You are responsible for securing your unit, including using appropriate locks where required. We do not accept liability for loss or damage caused by your failure to properly lock or secure your unit.
8. Waste and Environmental Regulations
8.1 Waste Disposal
You must not leave waste, unwanted items, or packaging materials at our facility other than in designated receptacles and in accordance with any instructions we provide. You are responsible for the lawful disposal of your unwanted goods and waste.
8.2 Prohibited Waste
You must not bring or leave any hazardous, clinical, or regulated waste at our premises, including chemicals, oils, batteries, asbestos, or electrical goods requiring special disposal. We reserve the right to refuse such items or to arrange for disposal at your cost.
8.3 Environmental Compliance
You must comply with all applicable environmental and waste regulations in relation to your goods and any materials you bring onto or remove from our premises. You agree to indemnify us for any cost, loss, or liability arising from your failure to comply with such regulations.
9. Liability and Risk
9.1 Your Goods
All goods are stored and handled at your risk, unless otherwise agreed in writing. You are advised to insure your goods for their full replacement value against loss or damage, including during transit, handling, and storage.
9.2 Our Liability
We will take reasonable care in handling and storing your goods. However, our liability for loss, theft, or damage to your goods, whether arising from negligence or otherwise, is limited to a reasonable amount aligned with industry practice, unless you have declared a higher value and we have accepted in writing to assume increased liability in return for additional charges.
We are not liable for loss or damage arising from the following:
a. Inherent vice, defect, or natural deterioration of the goods.
b. Inadequate packing or preparation carried out by you or a third party.
c. Delay, consequential loss, loss of profits, or loss of use.
d. Acts of war, terrorism, civil commotion, or industrial action.
e. Fire, flood, storm, or other events beyond our reasonable control, except where our negligence significantly contributed to the loss.
9.3 Indemnity
You agree to indemnify us and keep us indemnified against any claims, losses, damages, costs, or expenses arising from:
a. Your breach of these Terms and Conditions.
b. Any third-party claims relating to your goods, except to the extent caused by our negligence.
c. Any fines, penalties, or costs we incur as a result of your failure to comply with laws, regulations, or site rules.
9.4 Time Limits for Claims
You must notify us in writing of any loss or damage to your goods or any other complaint as soon as reasonably possible and in any event within seven days of becoming aware of the issue. We may not be liable for any claim not notified within this period, except where the delay is justified and does not prejudice our ability to investigate.
10. Lien and Sale of Goods
10.1 Lien for Unpaid Charges
We have a lien over your goods for all sums due and unpaid under the contract, including storage charges, handling fees, and any associated costs. We may refuse to release your goods until all outstanding sums are paid in full.
10.2 Sale of Goods to Recover Debt
If sums remain unpaid after reasonable notice, we may sell some or all of your goods to recover the amounts due, together with costs of sale and any associated expenses. We will account to you for any surplus proceeds after deduction of all sums owed. If the sale proceeds are insufficient to clear the debt, you remain liable for the balance.
11. Data Protection and Privacy
We process personal data in order to manage bookings, provide services, take payment, maintain security, and comply with legal obligations. We will handle your personal information in accordance with applicable data protection laws. You agree that we may retain and use your contact details for the purposes of administering our relationship with you and, where permitted, for providing information about related services.
12. Force Majeure
We are not liable for any failure or delay in performing our obligations where such failure or delay results from events or circumstances beyond our reasonable control. These may include, but are not limited to, extreme weather, natural disasters, acts of government or public authorities, industrial disputes, disruption to transport or utilities, or significant health and safety risks.
13. Variation of Terms
We may vary these Terms and Conditions from time to time. Any variation will not affect contracts already concluded unless the change is required by law or regulation, in which case the updated terms may apply. For ongoing storage services, we may notify you of revised terms and, after a reasonable notice period, the revised terms will apply to your continuing use of our services.
14. Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision will be severed from the remaining provisions, which will continue to be valid and enforceable.
15. Governing Law and Jurisdiction
These Terms and Conditions, and any contract between you and us for the provision of services, are governed by and construed in accordance with the laws of England and Wales.
Any dispute, claim, or matter arising out of or in connection with these Terms and Conditions or our services will be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory law provides otherwise.
16. Entire Agreement
These Terms and Conditions, together with any written quotation, confirmation, or storage agreement, constitute the entire agreement between you and us in relation to the services. You acknowledge that you have not relied on any statement, promise, or representation not expressly set out in these documents.
By proceeding with a booking or continuing to use our services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
